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Hitachi America, Ltd.

Hitachi

Support and Contact

Projectors

Q1. How do I reset lamp Time?

Units with lamp time selection in menu

  1. Select user menu
  2. Select options
  3. Select lamp time
  4. Hold reset button down until reset menu appears
  5. Select reset

Units without lamp time selection in menu

  1. Power unit on
  2. Hold reset button down until lamp time is displayed
  3. Select reset or zero(0)

Q2. How do I reset filter Time?

Units with filter time selection in menu

  1. Select user menu
  2. Select options
  3. Select filter time
  4. Hold reset button down until reset menu appears
  5. Select reset

Units without filter time selection in menu

  1. No filter time reset required. The message will not be displayed.

Q3. There is no image on the projector but the image is displayed on my notebook computer.

Try turning off the notebook LCD panel  by using the sequence of keys specific to your notebook.

        Example: Function (Fn key) and the F7 key

Q4. What is distance to width ratio?

Distance to width ratio is defined as : for every foot of distance the image size would be 1 foot.

    Example:

    Distance width ratio of;  1: 2.2 – 4.1
               1 foot wide image
               Minimum distance would be 2.2 feet
               Maximum distance would be 4.1 feet

    This is a quick reference to determine what lens is appropriate for a specific installation. Please use the appropriate lens calculator for more detailed and accurate measurements.

Q5. What is the maximum keystone correction available on Hitachi projectors?

Vertical = 15 degrees

Horizontal = 5 degrees

Q6. What lens do I need for a specific distance ( throw ) and image size?

Hitachi provides specific throw calculators for each model. Each calculator will allow you to determine what lens is required by throw distance, image width or image diagonal required. These calculators can be found on the product pages of our web site.

Q7. What is the warranty on the projector and lamp?

A. The warranty on the projector is three years from date of purchase with the exception that usage should be under 8 hours per day for 5 consecutive days

B.  The warranty on the lamps is 90 days or 250 hours whichever comes first.

C. Units purchased before February 2006, the warranty is three years or 2500 hours whichever comes first

Q8. Where do I send a projector for warranty repair?

Hitachi has five authorized repair locations:

Projector Doctor in Poway, CA 1-800-789-9820
Projector Doctor is the exclusive provider of Hitachi's 72 Hour Warranty Repair Program. Projector Doctor performs both warranty and out of warranty repairs for all models of Hitachi projectors.

Normans Electronics in Atlanta, GA 1-770-451-5057
Hitechtronic in Torrance, CA at 1-800-994- 4808.
United Radio in Syracuse, NY 1-800-634-8606
Larry’s TV and Electronics, Inc. Pasadena, TX 1-281-998-0122

Please contact each facility for a RMA number and the shipping location.

For more information on warranty repair please visit the Hitachi Service website.

Q9. I have an installation where the projector will be offset horizontally from the screen. How do I ensure that the horizontal keystone correction will correct the image?

To calculate Actual Horizontal offset within keystone spec

(Distance from screen to projector) x TAN( 5 degrees)

Example:

223” (18.7ft) from screen to projector

223” tan 5 degrees = 19.57”

PJ can be installed 19.5” max off center and still keystone correct

Q10. I have an installation where the projector is installed above the top of the screen. How do I ensure that the vertical keystone correction will correct the image?

To Calculate actual Vertical offset within vertical keystone spec

tan-1(The difference between height of the top of screen and the height of the projector divided by the distance from screen to projector)

Example:

Top of screen= 79”

PJ height is = 96”

96”-79” = 17” 

Difference is 17”

Distance from screen to PJ( which is given by the image size and throw distance chart) = 135”
 
tan-1 (17/135) = 7.2 degrees

Correctable with vertical keystone adjustment ( Vertical Keystone correction is 15 degrees max)

Q11. Is the audio out circuit variable?

YES

Q12. Will the RGB output pass through the video signal if the projector is off or in standby mode?

The projector must be powered up for the signal to be passed through the RGB output.

Q13. Will the audio output pass the audio signal through if the projector is off or in standby mode?

A. The projector must be powered up for the audio to pass through in our older product
B. Our current projector lineup provides audio pass through when the projector is in standby mode.

Q14. How long can the wired remote cable be? What is the connector size of the wired remote ?

The longest wired remote cable Hitachi America, Limited recommends is 100 ft. The use of a high quality cable may extend the distance. This is a standard 3 wire audio cable.

The connector size is 3.5 mm stereo mini jack.

Q15. Can you display video over the network connection?

The network connection does not support video

Q16. Can you run programs from a server to the projector over the network?

Hitachi projectors do not support this function

Q17. Can you run video wirelessly with Liveviewer software?

Liveviewer does not support video over the wireless connection.

Q18. Is there a max number of units that can be networked? 

You can network as many projectors as your network allows.

Q19. What it we want to “daisy chain” several units together?  Will that still work?

Certain Hitachi models can be daisy chained together. Current models (as of May 2009) are the CP-X10000, CP-SX12000 & CP-WX11000. Please check the Hitachi Projector Web site for updated information.

Q20. If everything is connected properly and I cannot “see” the unit using the software, what next?

Make sure that you have made the correct IP settings on your computer and projector. Each network projector has a ‘network’ manual that will guide you through making the basic settings for connecting. Once you have insured that you have made the correct settings – you should ‘ping’ the projector (via command prompt) to insure that your computer can communicate with the projector over your network.

Q21. Can I change my SSID for my wireless networking on the projector to match my network and if so how! Do I have to have the remote to do it? 

Yes, open your browser and type in the IP address of the Projector. Enter the user id and password and then you are in the HTML pages of the Projector. Select the”network settings” page and go to SSID field to enter your SSID.

Q22. Explain the difference between Infrastructure and AdHoc.

Infrastructure Mode is the configuration of the projector to an existing LAN or WAN. ADHOC mode is the standalone computer to projector configuration.

Q23. Why do my network settings keep reverting back to a 169.254.x.x address?

This is what’s known as an Automatic Private IP Address. This assignment means that TCP/IP is configured for automatic configuration, that no DHCP server was found, and that no alternative configuration is specified. If you are trying to assign the projector an IP address via DHCP – make sure that you have connected and configured the network projector settings correctly.

Q24. What is encryption and how do I use it?

Encryption is a security protocol that protects information sent across your network devices. Most often used with Wireless networks – you can use the projectors HTML pages to select the type of encryption being used, and to then create an encryption code necessary to access your network.

Q25. When logging on from a Web Browser, what is the user name and password? Are they case sensitive?

The default user name and passwords for accessing the projectors html pages via your network – are provided in the ‘Network’ manual of each projector. Please refer   to the individual model network manual for more information.

Q26. What is the Gateway?

A gateway is a node that allows you to gain entrance into a network and vice versa. Typically this is the address of the router that you are connecting your projector to.

Q27. What do I input for the DNS?

If you are using a Domain Name Server (DNS) in conjunction with your network projector – you would  enter the IP address of the DNS Server.

Q28. How do I get a Power Point Presentation to work with the SD Card?

While in PowerPoint – use the ‘Save As’ option to save your presentation in a .jpg, .bmp or .png format Please refer to your manual for more information.

Q29. Is the Projector MAC compatible?

Yes Hitachi projectors do support the MAC resolutions. For network communications, you can utilize your web browser to access the projector via your Mac. In addition, Hitachi provides a MAC compatible version of its Projector Control Application (PJCtrl) software upon request. The LiveViewer wireless software is not compatible with MAC OS

Q30. How can I get into the menus if I lose my user name and/or password?

Please contact Hitachi Technical support for assistance.

Q31. What is Key Lock?

Key Lock is a function that disables the buttons on the projector except for the “standby/on” button. function to prevent accidental usage of the buttons on the projector

Q32. What is Pin Lock?

Pin Lock is a security function imbedded within the projector. Once enabled, you must enter your pin code to power on the projector. Please refer to the user manual for instruction on how to enable this feature.

Q33. What do I do if I lose the Pin Lock code?

Please contact Hitachi Technical Support at 1-800-HITACHI

Q34. What do I do if the image is upside-down?

Using Mirror Adjustment in the Easy Menu, select H and V Invert.