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Hitachi America, Ltd.

Hitachi

General Questions

Trouble Shooting

Camcorders

CRT

DVD Player/Recorder/DVD-VCR Combo

LCD PTV

PRT PTV

Q1.What is Picture Master Full HD?

If the ALIS Panel is the canvas, the Picture Master Full HD is the brush. Our exclusively developed HD graphics engine works behind the scenes to make the dazzling HD images on Hitachi plasma TVs possible.

The Picture Master Full HD employs 3 advanced techniques: colour, contrast and clarity controls. The Picture Master Full HD also selects colours for greater richness and variety. The skies on your screen are as blue as the ones outside, the clouds as white and the flowers as vibrant as they are in real life. Incredible contrast brings out details and colors to make your full HD viewing experience unforgettable.

Q2. What is Movie Frame Rate Converter?

Think of the moving picture on your TV screen as a series of still images, or frames. Movies that were filmed at 24 frames per second have to be converted to 60 frames per second to be aired on TV. Conventional conversion methods simply duplicate or triplicate the existing frames to make up the time length difference, a method called 3-2 pulldown (for NTSC system). In 3-2 scene sequences, a slight jitter may appear when objects move on screen.

Hitachi’s Movie FRC (Frame Rate Converter) technology analyzes the existing frames and actually supplements them with newly created frames. The result is a more linear sequence of images and smoother movements than the conventional TV has ever accomplished for viewing movies, with the absolute minimum stuttering or jerkiness. Just as the ALIS panel fills in the gaps of screen resolution, movie frame rate converter fills in the gaps between frames.

Q3. What is Full HDTV?

A Full HDTV can be a Plasma or LCD TV with a full wide-screen aspect ratio and a panel resolution of 1,920 x 1,080 pixels.

Q4. What is the most optimum viewing distance I should watch away from my TV?

For best visual experience, the optimal viewing distance is about 3 times the screen height.

Q5. What should I do when my remote control does not work after a battery change?

There are a few possibilities:

• To check if your remote control is working, you may do a simple test:

• Find a digital camera or a camera phone.

• Point your remote control infra sensor towards your digital camera or camera phone
(in camera mode).
If the camera screen has a red light flashing when you press the remote control button, the remote control is working.

• Please check if there’s any blockage in front of your TV.

• Please check if the remote control selection is on your desired devices mode
(e.g. TV mode for TV.)

Q6. What is HDMI?

HDMI is defined as High Definition Multimedia Interface.

Q7. Can I join HDMI cables to make it longer to fit my usage?

HDMI able carry both video and audio in one cable with some added control elements. Hitachi uses HDMI version 1.3 and the specifications define maximum length of 2 metre only.

Q8. Can I use an older version of HDMI cable (version 1.1 or 1.2) to connect to HDMI version 1.3 port?

It is backward compatible. However, version 1.3 will not be working e.g. deep color.

Q9. How do I prevent "burn-marks" on my Plasma TV?

Please avoid displaying of still images for a period of time at the same position.
You may use our ‘Screen Wipe’ function to reduce the burn-mark.

Q10. How can I clean my Plasma TV screen?

The screen surface is specially coated to reduce reflection and infra radiation. As such, only use a lint-free and dry cloth to clean. Do not use chemical cloth or a liquid cleaner.

Q11. Why must I connect to component instead of composite connection?

Component cables connection can drive up to 1080i and you can adjust the color for better production.
Composite cables can only drive up to 480p and there’s no color adjustment except brightness.

Q12. Can I connect my computer to my full HDTV?

Yes. You will require a RGB cable and the resolution is only up to XGA.
For notebook & laptop users, please ensure that you have toggled your external monitor to the full HDTV RGB port.

Q13. My TV has no picture or/and no sound. What should I do?

Please check the following:
• Antenna cable is plugged in.
• Volume is not muted on the remote control.
• If you are a cable subscriber, please check if your set-top box is working.
• If problem still persist, please call our 800 HITACHI.

Q14. Why do I not have an audio output when I use a DVI on a HDMI port?

DVI port only has a video output although HDMI can take both video and audio.

Q15. A specific channel is weak and noisy. What should I do?

Please check with the service provider on the signal strength.

Q16. Why is my DVD player not sharp when connected to my Full HDTV?

A full HDTV requires a 1920 or 1080p source for a sharp picture.
A standard DVD player can only play a 576p source.

Q17. Why can’t I get a sharp picture from my DVD CD movie on my Blu-Ray player connected to my Full HD TV?

A full HD movie/picture will need to have a 1920 x 1080 content on the movie or picture. Therefore, if the DVD CD only has 576p content, the picture will not be sharp.

Q18. My camcorder is flashing the word “TAPE” how can I fix this?

This is known as a “dew” indicator. It means that there is moisture or condensation built up in the camcorder. Use the following steps to fix this problem:

• Remove the tape from the machine.
• Leave the tape door open and the power to the camcorder on.
• Let the camcorder sit for at least an hour at room temperature.

If that doesn’t work, try a different tape. If you still have this problem we suggest checking with one of our local authorized service facilities for further help. You can find your closest authorized service facility here!

Q19. How can I transfer my camcorder tape to my VCR?

Hitachi camcorders come with regular audio video (yellow, white, and red) output connection cables. These cables hook from your camcorder to an input connection on your VCR. Once you have connected these to your VCR then you will need to place your VCR on the “LINE” or “VIDEO” input stations. Please consult the owner’s manual of your VCR for steps on doing this.

Q20. What type of cassette does my camcorder use?

We have numerous different types of camcorders ranging from VHS to Hi-8mm. It is important to make sure you are using the correct type of tape. Please consult your owner’s guide for the appropriate type of tape.

If you would like a copy of an owner's guide via US mail, click here!

Q21. I have lost one of my camcorder accessories (battery, connection cable, etc). How can I obtain a new one?

Please contact our accessories department at 1-888-814-9697 or go onto www.hitachionlinestore.com. If they don’t have what you need you can also contact one of our many national part distributors.

Q22. How can I hook my camcorder up to my television?

Infrastructure Mode is the configuration of the projector to an existing LAN or WAN. ADHOC mode is the standalone computer to projector configuration.

Q23. I need to know how to use the visual (special) effects on my camcorder.

Please consult your owner’s guide. It will provide you with step by step instructions on how to use all the special effects of the camcorder.

If you would like a copy of an owner's guide via US mail, click here!

Q24. I need to set the clock on my camcorder.

Please consult your owner’s guide. It will provide you with step by step instructions on how to set the clock on your camcorder.

If you would like a copy of an owner's guide via US mail, click here!

Q25. I want to play my small camcorder cassette in my VCR, can I use an adaptor cassette?

You would need to make sure that your small cassette is a VHS- C. This tape will fit in the adapter to play in your VCR. If your cassette is an 8mm, Hi-8mm, or Digital 8 tape these will not work.

Please consult your owner’s guide, to determine if your camcorder is compatible.

If you would like a copy of an owner's guide via US mail, click here!

Q26. My battery is not lasting as long as it should.

Two things are important when it comes to determining the life of your battery:

• First, is to realize that the length of time a battery lasts is determined by what you do with the camcorder. Each feature you use will shorten how long the battery lasts.
• Second, is how you charge your battery. Hitachi camcorders use different types of batteries ranging from Lead Acid, Nickel Cadmium, and Lithium Ion. Each of these batteries has different guidelines for how you charge them.

Please consult your owner’s guide to determine the best charging technique.

If you would like a copy of an owner's guide via US mail, click here!

Q27. What type of batteries do your camcorders use?

Hitachi uses numerous types of batteries:

Lead-Acid - rechargeable
These batteries work the same as a car battery. They need to be fully charged when not in use.

Nickel-Cadmium- rechargeable
Until recently, most popular rechargeable battery; good performance; can be recharged hundreds of times. These batteries have memory problems; if you don’t discharge them fully, the battery remembers when you did recharge them and that’s the length of a charge you’ll then get! Due to this you have a “refresh” button that will finish discharging the battery before it begins charging.

Nickel-Metal Hydride- rechargeable
Cadmium-free replacement for Nickel-Cadmium; good performance; can be recharged hundreds of times.

Lithium- rechargeable
The most popular battery in use today, highest energy; good performance; can be recharged hundreds of times.

Q28. My TV will only get channels 2-13

This means the TV needs to be auto programmed to pick up either Antenna or Cable (with out a cable box or cable card) stations. Please refer to your owner's guide for step by step instructions on how to auto-program your channels.


If you would like a copy of an owner's guide via US mail, click here!

Q29. My Remote won’t work.

Follow the steps below:
1. Push the TV button, or make sure the switch is in the “TV Mode”
2. Check your batteries; it’s a good time to replace them.
3. Do a remote reset; by following the steps below

a. Take the batteries out of the remote
b.Push every button on the remote one at a time for two seconds a piece
c.Put the batteries back in the remote
d. Push the TV button or move the switch to the TV mode.

If this doesn’t work, then contact our accessories department about obtaining a new remote at 1-888-814-9697 or www.hitachionlinestore.com. If they don’t have what you need you can also contact one of our many national part distributors.

Q30. I am trying to get my remote to work another product.

Some Hitachi remotes are universal and some Hitachi remotes are unified (only work Hitachi products). If you’re remote is able to be programmed to work another product the codes will be listed in your owner's guide. The guide will provide step by step instructions on how to program it. Also if you do not see your brand listed, we would suggest trying the codes for all brands listed as it might still work.

For an owner's guide via US mail, click here!

Q31. Is my TV Digital or an HDTV?

Hitachi has made a wide variety of television products over the years, ranging from standard Analog to Digital, to High Definition TV (HDTV).
For more details and instructions please consult your owner’s guide.

To receive an owner's guide via US mail, click here!

Q32. I am looking to hook up my DVD player/recorder, VCR, HDTV Box, DVR, Camcorder, etc… to my TV.

Hitachi comes with a wide variety of connection jacks on the back and the front of our TV’s. These connections range from HDMI to Coax. To know what your television has and the best way to connect it, please use the connection diagram in the owner's guide

To receive a copy of an owner's guide via US mail, click here!

Q33. I have lost my remote; I need to obtain a new one.

If you need a new remote please contact our accessories department at 1-888-814-9697 or at www.hitachionlinestore.com. If they don’t have what you need you can also contact one of our many national part distributors.

Q34. Do I need a firmware upgrade for my television?

The only Hitachi televisions that need a firmware upgrade are TVs with high-definition tuners. To check the current versions of your firmware/software please check your owner’s guide for step by step instructions.

If you would like a copy of an owner's guide via US mail, click here!

Q35. I get no audio from my TV or my TV is speaking a foreign language how can I fix this?

No audio can come from multiple problems, below are numerous things to check.

  1. Check the audio connections on the back of your TV and other component to make sure they have not came loose.
  2. Check your owner's guide to see if your TV has internal speaker features. If so, check your TV’s menu to make sure that the internal speakers didn’t get turned off.
  3. Check your television audio section to make sure it is set to Stereo and not Second Audio Program (SAP). This feature can cause no sound, or sound in a foreign language.

You may also get a copy of an owner's guide via US mail, click here!

Q36. How do I turn on my closed captioning?

Please reference your owner's guide for step by step instructions of how to turn on your closed captioning feature.

Or for an owner's guide via US mail, click here!

Q37. I have turned on my closed captioning, but it is not working.

There are numerous reasons why your closed captioning might not be working. The two most common reasons are listed below:

  1. You have your television hooked up with Component, DVI, or HDMI connection. Currently the closed captioning signal will not pass through these connections.
    If you turn the closed captioning on in your cable/satellite box, you will be able to utilize this feature.
  2. The station you are watching is currently not broadcasting a closed captioning signal. Check different stations, you might need to contact the station to see why it is not being broadcasted.

Q38. I have connected the “Monitor output” or “Audio to Hi-Fi” connection to my audio receiver. I am not getting any sound from my receiver.

These connections working is dependant on the type of input being used to the TV. If you are using component, DVI, or a HDMI connection the “monitor output” and “audio to Hi-Fi” jacks will function abnormally or might not function at all.

Q39. I have connected the Optical output on my television to my audio receiver. I am not getting any sound or I am only getting 2 channel sounds. I am not able to get Dolby Digital 5.1 sound.

This is normal. The only time you will get Dolby Digital 5.1 sound is if you are watching the television using the digital tuner. This means if you are using a cable box, satellite box, DVD player etc. you will not get Dolby Digital sound. You will only receive Dolby Digital sound with a digital channel on the TV’s digital tuner.

Q40. I need to hook up my DVD player/DVD Recorder/DVD-VCR Combination unit to my TV?

There are many different connection options on our DVD product. In most instances we suggest connecting the product with the cables that will give you the best picture/sound quality. To see specific connection diagrams use the owner's guide.

You may also receive a copy of an owner's guide via US mail, click here!

Q41. I have one of your DVD products and my TV doesn’t have the appropriate connections on it. How can I get it to work with my TV?

If your TV only has the coaxial connection on the back you would need to obtain an RF modulator. These can be purchased at any local electronic store. They give you the ability to connect composite video cables to a TV with only a coaxial connection.

Q42. I have one of your DVD/VCR combination units and I need to set up a timer recording.

We have step by step instructions in the owner's guide for setting up a recording.
If you would like a copy of an owner's guide via US mail, click here!

Note: All of your DVD/VCR combination units have a “timer” button on the front of the machine (not the remote) that needs to be pressed after the recording is set up. If you don’t do this the recording will not start.

Q43. My Remote won’t work.

Follow the steps below:

  1. Push the TV button, or make sure the switch is in the “TV Mode”
  2. Check your batteries; it’s a good time to replace them.
  3. Do a remote reset; by following the steps below.
  4. a. Take the batteries out of the remote
    b. Push every button on the remote one at a time for two seconds a piece
    c. Put the batteries back in the remote
    d. Push the TV button or move the switch to the TV mode.

If this doesn’t work, then contact our accessories department about obtaining a new remote at 1-888-814-9697 or www.hitachionlinestore.com. If they don’t have what you need you can also contact one of our many national part distributors.

Q44. I am trying to get my remote to work another product.

Some Hitachi remotes are universal and some Hitachi remotes are unified (only work Hitachi products). If you’re remote is able to be programmed to work another product the codes will be listed in your owner's guide. The guide will provide step by step instructions on how to program it. Also if you do not see your brand listed, we would suggest trying the codes for all brands listed as it might still work.

If you would like a copy of an owner's guide via US mail, click here!

Q45. I have lost my remote; I need to obtain a new one.

If you need a new remote please contact our accessories department at 1-888-814-9697 or at http://hitachionlinestore.com if they do not have what you need you can also contact one of our many national part distributors.

You can find their information at our distributor page.

Q46. I get no audio from my TV or my TV is speaking a foreign language how can I fix this?

No audio can come from multiple problems. Please see the below points to check:

  1. Check the audio connections on the back of your TV and other component to make sure they have not came loose.
  2. Check your TV’s menu to make sure that the internal speakers didn’t get turned off, if they have that feature. Your manual can be found here!
  3. Check your television audio section to make sure it is set to Stereo and not Second Audio Program (SAP). This feature can cause no sound, or sound in a foreign language.

Q47. How do I turn on my closed captioning?

Please reference your owner's guide for step by step instructions of how to turn on your closed captioning feature.

Note: Closed captioning will not work through component/DVI/HDMI cables. In these cases you would need to use the sub titles from a DVD or if you have a set top box connected use their captioning device.

For a copy of an owner's guide via US mail, click here!

 

Q48. I am trying to use my Hitachi DVD product and nothing works and it says “dealer lock” or “dlr lock” on the front display of the machine.

This feature is called dealer lock and it can be disengaged by pressing the stop button on the front of the machine and the power button on the remote control at the same time.

Q49. Can I “dub” (record) my DVD’s?

Unfortunately, this is not possible. DVD players and VCR’s have copy protection built in. This will stop any type of “dubbing”. You will see numerous types of problems with trying this. The picture will fade in and out, you will get static.

Q50. How to I switch between my DVD/VCR in my DVD/VCR combo unit?

There is a button on the front of the player that says DVD/VCR. By pushing this button it will switch you between the two modes.

Q51. What type of Disc will my DVD player play?

Our DVD players will play a vast majority of disks, but this depends on the machine.
Please check your owner's guide for which type of discs your specific player can play.

For a copy of an owner's guide via US mail, click here!

Q52. My TV will only get channels 2-13.

This means the TV needs to be auto-programmed to pick up either Antenna or Cable (with out a cable box or cable card) stations. Please refer to your owner's guide for step by step instructions on how to auto-program your channels.

You may also receive a copy of an owner's guide via US mail, here!

Q53. My Remote won’t work.

Follow the steps below:

  1. Push the TV button, or make sure the switch is in the “TV Mode”
  2. Check your batteries; it’s a good time to replace them.
  3. Do a remote reset; by following the steps below

  4. a. Take the batteries out of the remote
    b. Push every button on the remote one at a time for two seconds a piece
    c. Put the batteries back in the remote
    d. Push the TV button or move the switch to the TV mode.

If this doesn’t work, then contact our accessories department about obtaining a new remote at 1-888-814-9697 or www.hitachionlinestore.com. If they don’t have what you need you can also contact one of our many national part distributors.

Q54. I am trying to get my remote to work another product.

Some Hitachi remotes are universal and some Hitachi remotes are unified (only work Hitachi products). If you’re remote is able to be programmed to work another product the codes will be listed in your owner's guide. The guide will provide step by step instructions on how to program it. Also if you do not see your brand listed, we would suggest trying the codes for all brands listed as it might still work.

For a copy of an owner's guide via US mail, click here!

Q55. Is my TV Digital or an HDTV?

Hitachi has made a wide variety of television products over the years, ranging from standard Analog to Digital, to High Definition TV (HDTV).
For more details and instructions please consult your owner's guide.

You may also receive a copy of an owner's guide via US mail, here!

Q56. I am looking to hook up my DVD player/recorder, VCR, HDTV Box, DVR, Camcorder, etc… to my TV

Hitachi comes with a wide variety of connection jacks on the back and the front of our TV’s. These connections range from HDMI to Coax. To know what your television has and the best way to connect it, please use the connection diagram in the Owners guide listed here!

For a copy of an owner's guide via US mail, click here!

Q57. I need to purchase a Lamp for my LCD PTV.

Please check with Hitachi Accessories which can be reached at 1-888-814-9697 or go to http://www.hitachionlinestore.com.

If they are not able to obtain the part for you we have numerous parts distributors that carry a full array of Hitachi parts. Please see one of our parts distributors.

Q58. How do I change my lamp in my LCD PTV?

Please refer to your owner's guide for step by step instructions on change the lamp in your television.

For a copy of an owner's guide via US mail, click here!

Q59. I have a lamp light on the front of my TV that will not go off and I can not get a picture.

This means it is time for your lamp to be changed.

Q60. I have lost my remote; I need to obtain a new one.

If you need a new remote please contact Hitachi Accessories which can be reached at 1-888-814-9697 or http://www.hitachionlinestore.com .

If they are not able to obtain the part for you we have numerous parts distributors that carry a full array of Hitachi parts. Please see one of our parts distributors.

Q61. Do I need a firmware upgrade for my television?

The only Hitachi televisions that need a firmware upgrade are TVs with high-definition tuners. For further information you can check your television model number for the appropriate version.

To check for current versions of your firmware/software please check your
owner’s guide for step by step instructions.

You can also get a copy of your owner's guide via US mail, here!

Q62. I get no audio from my TV or my TV is speaking a foreign language how can I fix this?

No audio can come from multiple problems. Please see the list of points to check below:

  1. Check the audio connections on the back of your TV and other component to make sure they have not came loose.
  2. Check your TV’s menu to make sure that the internal speakers didn’t get turned off.
  3. Check your television audio section to make sure it is set to Stereo and not Second Audio Program (SAP). This feature can cause no sound, or sound in a foreign language.
  4. These features can be turned on or off in your TV’s menu.

Please see your owner’s guide for step by step instructions on how to adjust your internal speaker settings or your Second Audio Program (SAP).

You can also get a copy of an owner's guide via US mail, here!

Q63.How do I turn on my closed captioning?

Please reference your owner's guide for step by step instructions of how to turn on your closed captioning.

For a copy of an owner's guide via US mail, click here!

Q64. I have turned on my closed captioning, but it is not working.

There are numerous reasons why your closed captioning might not be working.
The two most common reasons are listed below:

  1. You have your television hooked up with Component, DVI, or HDMI connection. Currently the closed captioning signal will not pass through these connections.
    If you turn the closed captioning on in your cable/satellite box, you will be able to utilize this feature.
  2. The station you are watching is currently not broadcasting a closed captioning signal. Check different stations, you might need to contact the station to see why it is not being broadcast.

Q65. I have connected the “Monitor output” or “Audio to Hi-Fi” connection to my audio receiver. I am not getting any sound from my receiver

These connections working is dependant on the type of input being used to the TV.
If you are using component, DVI, or a HDMI connection the “monitor output” and “audio to Hi-Fi” jacks will function abnormally or might not function at all.

Q66. I have connected the Optical output on my television to my audio receiver. I am not getting any sound or I am only getting 2 channel sounds. I am not able to get Dolby Digital 5.1 sound.

This is normal. The only time you will get Dolby Digital 5.1 sound is if you are watching the television using the digital tuner. This means if you are using a cable box, satellite box, DVD player etc… you will not get Dolby sound. You will only receive Dolby Digital with a digital channel on the TV’s digital tuner.

Q67. My TV will only get channels 2-13.

This means the TV needs to be auto-programmed to pick up either Antenna or Cable (with out a cable box or cable card) stations. Please refer to your owner's guide for step by step instructions on how to auto-program your channels.

For a copy of an owner's guide via US mail, click here!

Q68. I am getting a blurry picture or double/triple images?

Depending on your Hitachi TV, this could be call Magic Focus, Digital Array, or Convergence Adjustment. These are a feature of your TV that will align the red, green, and blue picture tubes in your TV. In most cases there is a button on the front of your TV you push, but to be sure please check your owner's guide.

For a copy of an owner's guide via US mail, click here!

Q69. My Remote won’t work.

Follow the steps below:

  1. Push the TV button, or make sure the switch is in the “TV Mode”
  2. Check your batteries; it’s a good time to replace them.
  3. Do a remote reset; by following the steps below.
  4. a. Take the batteries out of the remote
    b. Push every button on the remote one at a time for two seconds a piece
    c. Put the batteries back in the remote
    d. Push the TV button or move the switch to the TV mode.

If this doesn’t work, then contact our accessories department about obtaining a new remote at 1-888-814-9697 or www.hitachionlinestore.com. If they don’t have what you need you can also contact one of our many national part distributors.

Q70. I am moving, what is the best way to transport my projection TV?

The optimal way to transport your TV is standing on its casters/base. We do not suggest tilting your TV more than 15 degrees and we do not suggest laying your TV on its side, back, or face.

Q71. I am trying to get my remote to work another product.

Some Hitachi remotes are universal and some Hitachi remotes are unified (only work Hitachi products). If you’re remote is able to be programmed to work another product the codes will be listed in your owner's guide. The guide will provide step by step instructions on how to program it. Also, if you do not see your brand listed, we would suggest trying the codes for all brands listed as it might still work.

If you would like a copy of an owner's guide via US mail, click here!

Q72. Is my TV Digital or an HDTV?

Hitachi has made a wide variety of television products over the years, ranging from standard Analog to Digital, to High Definition TV (HDTV).
Please consult your owner's guide.

If you would like an owner's guide via US mail, click here!

Q73. I am looking to hook up my DVD player/recorder, VCR, HDTV Box, DVR, Camcorder, etc… to my TV.

Hitachi comes with a wide variety of connection jacks on the back and the front of our TV’s. These connections range from HDMI to Coax. To know what your television has and the best way to connect it, please use the connection diagram in the owner's guide

For a copy of an owner's guide via US mail, click here!

Q74. I have lost my remote; I need to obtain a new one.

If you need a new remote please contact our accessories department at 1-888-814-9697 or at www.hitachionlinestore.com.

If they do not have what you need you can also contact one of our
many national part distributors.

Q75. Do I need a firmware upgrade for my television?

The only Hitachi televisions that need a firmware upgrade are TVs with high-definition tuners. For further information you can check your television model number for the appropriate version. To check the current versions of your firmware/software please check your owner's guide for step by step instructions.

For a copy of an owner's guide via US mail, click here!

Q76. Can I separate my TV cabinet into two pieces? If so how?

2004 and later Hitachi Projection TV’s 57” and larger TV’s had the ability to separate the cabinet. The instructions come attached to the back of the cabinet. The instructions can be found here!

Q77. I get no audio from my TV or my TV is speaking a foreign language how can I fix this?

No audio can come from multiple problems, below are numerous things to check.

  1. Check the audio connections on the back of your TV and other component to make sure they have not came loose.
  2. Check your TV’s menu to see if your TV has an internal speaker feature; make sure that the internal speakers didn’t get turned off. You can also check your owner's guide for more details and instructions.
  3. Check your television audio section to make sure it is set to "Stereo" and not "Second Audio Program" (SAP). The "Second Audio Program" (SAP) feature can disable sound in a foreign language.

Q78. question goes here?

Please reference your owner's guide for step by step instructions of how to turn on your closed captioning feature.

For a copy of an owner's guide via US mail, click here!

Q79. I have turned on my closed captioning, but it is not working.

There are numerous reasons why your closed captioning might not be working. The two most common reasons are listed below.

  1. You have your television hooked up with Component, DVI, or HDMI connection. Currently the closed captioning signal will not pass through these connections. If you turn the closed captioning on in your cable/satellite box, you will be able to utilize this feature.

  2. The station you are watching is currently not broadcasting a closed captioning signal. Check different stations, you might need to contact the station to see why it is not being broadcasted.

Q80. I have connected the “Monitor output” or “Audio to Hi-Fi” connection to my audio receiver. I am not getting any sound from my receiver

These connections working is dependant on the type of input being used to the TV. If you are using component, DVI, or a HDMI connection the “monitor output” and “audio to Hi-Fi” jacks will function abnormally or might not function at all.

Q81. I have connected the Optical output on my television to my audio receiver. I am not getting any sound or I am only getting 2 channel sound. I am not able to get Dolby Digital 5.1 sound.

This is normal. The only time you will get Dolby Digital 5.1 sound is if you are watching the television using the digital tuner. This means if you are using a cable box, satellite box, DVD player etc… you will not get Dolby sound. You will only receive Dolby Digital with a digital channel on the TV’s digital tuner.

Q82. I need to set the clock on my VCR.

Please reference your owner's guide for step by step instructions on how to set the clock on your VCR.

You can also get a copy of an owner's guide via US mail, here!

Q83. I have lost or need to replace my remote.

Please contact our accessories department at 1-888-814-9697 or go to the following website: www.hitachionlinestore.com. If they don’t have what you need you can also contact one of our many national part distributors.

Q84. I have static lines that come and go through my screen how can I fix this?

This can be fixed by using the tracking system of your VCR. There are two ways to use the tracking system in a Hitachi VCR.

  1. There are tracking buttons on your remote control. Use these up and down controls to adjust the system.
  2. If you don’t have the remote look at the front of the VCR. If there are no tracking buttons on the front of the VCR then use the Channel up and down button on the front of the VCR.

Q85. I am trying to get my remote to work another product.

Some Hitachi remotes are universal and some Hitachi remotes are unified (only work Hitachi products). If you’re remote is able to be programmed to work another product the codes will be listed in your owner's guide. The guide will provide step by step instructions on how to program it. Also if you do not see your brand listed, we would suggest trying the codes for all brands listed as it might still work.

For a copy of an owner's guide via US mail, click here!

Q86. How can I hook my VCR up to my television?

Hitachi VCR’s come with regular audio/video (yellow, white, and red) output connection cables and coaxial connection. These cables hook from your VCR to an input connection on your TV. Once you have connected these to your TV, then you will need to place your TV on the “LINE” or “VIDEO” input station if using audio/video connections or channel 3 or 4 if you are using a coaxial connection. Please consult the owner’s manual of your TV for steps on doing this.

Q87. question goes here?

This means the VCR needs to be auto-programmed to pick up either Antenna or Cable (with out a cable) stations. Please refer to your owner's guide for step by step instructions on how to auto-program your channels.

For a copy of an owner's guide via US mail, click here!

Q88. I get no audio from my VCR or my VCR is speaking a foreign language how can I fix this?

Please see the below points to solve your problem. Issues with audio can originate from one of the following:

  1. Check the audio connections on the back of your VCR and TV to make sure they have not came loose.
  2. Check your VCR audio section to make sure it is set to "Stereo" and not "Second Audio Program" (SAP). This feature can disable sound in a foreign language.
  3. These features can be turned on or off in your VCR’s menu.

Please see your owner's guide for step by step instructions on how to adjust your Second Audio Program (SAP).

For a copy of an owner's guide via US mail, click here!

Q89. How can I record from one VCR to another?

Hitachi VCR’s come with regular audio video (yellow, white, and red) input and output connections. Hook a set of these audio video cables from the output of your VCR that you will use to play a tape. These will hook up to the input of the VCR that you are going to use to record. Once you have connected these cables from the first VCR to the second VCR then you will need to place your record VCR on the “LINE” or “VIDEO” input stations.

Please consult your owner’s guide for the appropriate steps for setting up your VCR to that station.

You may also receive a copy of an owner's guide via US mail, here!

Q90. I want to set up/cancel a timer recording.

Hitachi VCR’s has numerous ways to set up/cancel a timer recording. Please consult your owner's guide for step by step instructions on how to set up/cancel your program.

You may also receive a copy of an owner's guide via US mail, here!

Q91. I want to use VCR+ on my VCR?

VCR + is a relatively simple program to use once it’s set up properly. First, you have to map all your stations, to find the appropriate mapping. We generally suggest using the TV Guide Magazine.

To find the step by step procedure to set up your VCR please consult your owner’s guide.

Or for an owner's guide via US mail, click here!